Bonus Terms & Conditions
Everything you need to know about claiming and using bonuses at Betenza Casino
Understanding Bonus Requirements
At Betenza Casino, we believe in transparent bonus terms. This guide explains how our bonuses work, what requirements apply, and how to make the most of your promotional offers. All bonuses are subject to verification and compliance with our terms.
Bonuses are available to verified players aged 18+ in eligible countries. Additional restrictions may apply.
Wagering Requirements Explained
What Are Wagering Requirements?
Wagering requirements determine how many times you must play through a bonus before withdrawing winnings. For example, a €100 bonus with 35x wagering means you need to wager €3,500 total.
Formula: Bonus Amount × Wagering Multiplier = Total Wagering Required
Contribution Rates
- ▸ Slots: 100% contribution (every €1 wagered counts as €1)
- ▸ Table Games: 10-20% contribution depending on game type
- ▸ Live Casino: 10% contribution on most games
- ▸ Video Poker: 5% contribution
Maximum Bet Limits
While an active bonus is in play, maximum bet limits apply to prevent bonus abuse:
Slots
€5 per spin
Table Games
€10 per round
Live Casino
€10 per hand
Exceeding maximum bet limits may void your bonus and associated winnings.
Restricted Games & Activities
Certain games may be excluded from bonus play or not contribute toward wagering requirements:
Excluded Games
- • Progressive jackpot slots
- • Certain high RTP slots (98%+)
- • Table poker variants
- • Some branded games
Limited Contribution
- • Blackjack (10-20%)
- • Roulette (10-20%)
- • Baccarat (10%)
- • Video poker (5%)
Check individual game rules before playing with bonus funds. Game restrictions are displayed in your account.
Bonus Validity & Expiration
Standard Validity Period
Most bonuses must be wagered within 30 days from activation. After this period, bonus funds and associated winnings will be removed from your account.
Free Spins Validity
Free spins must be used within 7 days of being credited. Winnings from free spins are subject to wagering requirements and must be completed within 30 days.
Extension & Forfeiture
Validity periods cannot be extended. Players may choose to forfeit an active bonus at any time through account settings, which will also remove associated wagering requirements and bonus funds.
Current Bonus Offers
| Bonus Type | Bonus Amount | Wagering | Min. Deposit | Validity |
|---|---|---|---|---|
| Welcome Bonus | 200% up to €2,000 + 200 FS | 35x (B+D) | €20 | 30 days |
| Reload Bonus | 50% up to €500 | 30x (B+D) | €30 | 30 days |
| Weekly Cashback | 10% up to €1,000 | 5x (B only) | - | 7 days |
| Free Spins Friday | 50 Free Spins | 40x winnings | €25 | 7 days (FS) / 30 days (wagering) |
| Live Casino Bonus | 25% up to €300 | 30x (B only) | €50 | 14 days |
| Crypto Bonus | 75% up to €750 | 25x (B+D) | €40 | 30 days |
B = Bonus amount | D = Deposit amount | B+D = Combined amount | B only = Bonus amount only
Common Mistakes to Avoid
Betting Above Limits
Placing bets higher than the maximum allowed during bonus play will void your bonus and winnings.
Playing Restricted Games
Using bonus funds on excluded games may result in bonus cancellation and loss of winnings.
Withdrawing Too Early
Attempting to withdraw before completing wagering requirements will forfeit your bonus and associated winnings.
Missing Activation Deadlines
Some bonuses must be activated within a specific timeframe after deposit. Check bonus requirements immediately.
Frequently Asked Questions
Q: How can I track my wagering progress?
Your current wagering progress is visible in the "My Bonuses" section of your account. It shows remaining wagering amount, bonus balance, and time left. You can also view a detailed history of all bets contributing to wagering requirements.
Q: Can I have multiple bonuses active at once?
No, only one bonus can be active at a time. You must complete or forfeit your current bonus before activating a new one. Any new deposits made while a bonus is active will be credited as cash and cannot be used with another bonus until the current promotion is completed.
Q: What happens if my bonus expires?
If the validity period expires before completing wagering requirements, the bonus balance and any winnings generated from it will be removed. Your original deposit and any winnings from cash balance remain unaffected. Always check the expiry date when activating a bonus.
Q: Why was my bonus cancelled or not credited?
Bonuses may not be credited if minimum deposit requirements aren't met, your account is not verified, you're in a restricted country, or you previously violated bonus terms. Additionally, using payment methods excluded from promotions (certain e-wallets) may disqualify you. Contact support if you believe your bonus was incorrectly declined.
Q: Can I withdraw my deposit while a bonus is active?
Yes, you may withdraw your deposit at any time, but doing so will forfeit the active bonus, all bonus funds, and any winnings generated while the bonus was active. Only your original deposit amount and winnings from cash balance (if any) will be available for withdrawal.
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